***Special notice for The Prince of Egypt ticketholders: The Dominion Theatre has recently announced that they will only be honouring refunds up to 25 April 2020. Season tickets If you’ve got a rail season ticket and not used it during lockdown, you can apply for a refund. London Theatre Direct Limited. Some rules do apply, but you can find out more information here.. We use your details to speed up the process. LTD confirms as of 23 March that most, if not all, London theatre shows have been suspended up to 30 April 2020 (***exceptions may apply).If you are a ticketholder to a performance that was supposed to take place between the 16th of March and the 30th of April, there is no need contact us, as refunds will be issued automatically at a maximum of 14 days … We kindly ask that you do not contact us if your performance is set to take place after 30 April, as it is too early at this time to know which shows will be affected from May onwards. This, of course, comes with a few exceptions. LW Theatres are offering exchanges and re-sale options to those affected, and contacting guests in order of performance dates, so ask for patience to those waiting and that you do not contact them until you have heard from the team. When your tickets sell, we’ll make sure you receive the correct funds via direct deposit after the event. As of now, all of London's theatres are among them, and issuing refunds for cancelled shows – but asking for donations from those who can afford it. They ask for patience due to the volume of ticket-holders. Harold Pinter Theatre (Uncle Vanya; The Watsons. Since re-opening, following a £23 million development of the city centre, it has played host to War Horse, Mamma Mia! Ticketmaster (owned by Live Nation) said in a statement posted to its website that it is automatically refunding the cost of tickets and fees for all canceled events. Sincerely, Cancellations and refunds. For performances that are moved to a new date, your original ticket will be valid, but you can also get a refund if you can’t make the rescheduled performance. While several West End playhouses can seat audiences of 800 or … We don’t offer refunds, but we can exchange your ticket for you at a cost of £1 per ticket if you return the tickets to us at least 48 hours before the performance. You can unsubscribe at any time. Girl, 16, dead following ‘knife attack’ in Welsh village of Treorchy, Revealed: UK ‘plans to cut aid to war-torn countries by two thirds’, Sven Badzak: Police make fifth arrest over murder of aspiring lawyer, Pope Francis opens first-ever papal visit to Iraq amid tight security, Hancock tells NHS workers: ‘1% rise is all the country can afford’, Mystery person with Brazilian variant of Covid-19 is found in Croydon, Tax on foreigners buying homes ‘could backfire’ in London, Mystery person infected with Brazilian covid strain found in Croydon, Quicker lockdown easing hopes as all but one borough below key rate, Mark Drakeford warns that the United Kingdom ‘is over’, Meghan tells Oprah: I’m ready to talk... it’s liberating. For more information, please refer to our Ticketing Terms & Conditions . LTD confirms as of 23 March that most, if not all, London theatre shows have been suspended up to 30 April 2020 (***exceptions may apply). If an event is cancelled altogether, we'll usually just refund your tickets automatically. Let us help you buy tickets for individual shows or go as a group! This, of course, comes with a few exceptions. which has suspended performances until August 2 (subject to change), has confirmed that they will be contacting ticket holders before this time to sort out exchanges or refunds. As for other West End theatres, the Dominion Theatre (The Prince of Egypt), Aldwych Theatre (Tina – The Tina Turner Musical), Shaftesbury Theatre (& Juliet) and the Arts Theatre (Six) also allow ticket exchanges and refunds. Theatre Tickets Direct have been catering for demands of theatre goers since 2005 by providing theatre tickets at best price.We have sold millions of London Theatre Tickets, meal deals, restaurants, attractions and theatre gift vouchers to our satisfied customers over the years. London Palladium (Joseph and the Amazing Technicolor Dreamcoat, from July). Simply print your email confirmation and show as proof of purchase at the box office on the day of the performance. Booked tickets for Hairspray but due to Covid it was postponed. Menu Theatre Tickets Direct. Tickets purchased at the … Thank you for your understanding and patience. You can follow our run-down of which shows and theatres in London are closed here. Sign up to our mailing list and be the first to hear about new West End shows and exclusive ticket discounts. We will provide a refund of the amount paid by Customer(s) for tickets to an Event should Ticket Holder(s) be unable to attend, or arrive late at the Event such that they are unable to utilise the ticket(s), solely as a direct result of:. Theatre Tickets Direct is an authorised seller of West end tickets at theatres across London. We refund the face value plus the service charge for each ticket – you'll see a credit onto your card after we've emailed you about the cancellation with a timescale.. Click here to confirm if your event has been cancelled/changed.. Card Expired? Constructed in 1929 as a cinema, the Regent Theatre, Stoke-on-Trent is a number one touring venue. The theatre is also offering full cash refunds. Real theme park tickets not vouchers Receive actual theme park tickets, NOT vouchers and gain access straight into the parks - no fuss! We can’t offer any exchanges or refunds if you’re event is going ahead on the date originally planned - b ut how about selling your tickets to another fan for the price you paid?. If you hold tickets to 4000 Miles at The Old Vic, The Secret Garden concert at the London Palladium (4 April 2020), and/or to Monday Favourites at The Other Palace with John Owen Jones (30 March 2020), then your tickets remain valid for the postponed performances and no action is needed on your part. Many art, music and theatre groups are charities and rely heavily on ticket sales for income. Your tickets will be sent to the theatre’s Box Office for you to collect. are also offering exchanges or refunds for shows up until August 2 (apart from Harry Potter and the Cursed Child, which will remain closed until September 6) depending on your preference. For any upcoming events at the Minskoff Theatre it is recommended you get your tickets as early as possible as events do often sell – understandable given it’s Minskoff Theatre and New York City! Please review your order information carefully before you complete your purchase and ensure the show name, performance date/time, number off tickets … We have a fan guarantee for our customers, where we can offer a 24-hour cooling off period. The London theatres that are closed due to coronavirus, London's West End Theatres go dark during coronavirus - In pictures, It has been three months since the West End. Last Friday, bosses of Bliss Space (Southport) Ltd, who managed the theatre on a three-year "caretaker" basis, announced it had been placed into liquidation. However, we can confirm that The Secret Garden has been rescheduled to 15 November with a venue change at the Adelphi Theatre whilst Monday Favourites with John Owen Jones has been moved to 20 September at the Adelphi as well. Coronavirus consumer rights: Claim refunds for cancelled concerts, sports events and festivals The Government has placed the entire country in a strict lockdown and banned gatherings 1 Complain to the ticketing website. Forgot password? You can also edit or remove your listing anytime. Ticketholders for these shows are encouraged to exchange their tickets for a later date. It gives our clients peace of mind when buying otherwise non-refundable tickets, contributing to greater customer satisfaction and increase in revenue. Trafalgar Studios (On Blueberry Hill; Shook. They ask for patience due to the volume of ticket-holders. Broadway Ticket Refunds and Cancellations Coronavirus COVID-19 Broadway Ticket Refunds. Following the good news from the Prime Minister’s COVID roadmap announcement on Monday, outlining the path to theatres reopening later this year, we very much look forward to welcoming audiences back to our venues soon. _________________________________. Wyndhams Theatre (Leopoldstadt, Life of Pi), Her Majesty’s Theatre (Phantom of the Opera). Tennessee Theatre Box Office: 865-684-1200, option 2. We kindly ask that you do not contact us if your performance is set to take place after 30 April, as it is too early at this time to know which shows will be affected from May onwards. Ticket-holders could be at the back of a long line of those owed money by Ticket Rocket - and probably out of luck, a consumer watchdog says. We only request Essential Information from your social network or payment account in order to create your LTD account and allow fast sign-in. I booked tickets for The Prince of Egypt but it couldn’t go ahead due to the Covid lockdown Last modified on Tue 23 Feb 2021 02.02 EST Can you please ask PayPal why it … £25 Deposit Guarantee our current prices and spread the cost of your Orlando tickets, with a deposit of just £25pp. Refunds for affected performances are processed automatically, Due to the ever-evolving situation, we are only handling refunds for March and April at this time. If you are a ticketholder to a performance that was supposed to take place between the 16th of March and the 30th of April, there is no need contact us, as refunds will be issued automatically at a maximum of 14 days after your performance was scheduled to take place. ATG theatres, which has suspended performances until August 2 (subject to change), has confirmed that they will be contacting ticket holders before this time to sort out exchanges or refunds. Savoy Theatre (9 to 5 the Musical; Sunday in the Park with George. heatre shows have closed across the country in the face of the coronavirus pandemic. London Palladium (Joseph and the Amazing Technicolor Dreamcoat. ***UPDATE (3 April 2020): The following shows have been confirmed as suspended until 31 May 2020: Wicked, Pretty Woman, The Lion King, The Woman In Black, and Come From Away. Some sellers might refund postage if, for example, the event is cancelled before the tickets are sent. But we hope you won’t! They say there could be serious financial implications if they have to refund all tickets. Duke of York’s Theatre (Blithe Spirit; The Doctor, from April; The Pillowman. Full refunds will be given to completely cancelled runs. Nimax Theatres are also offering exchanges or refunds for shows up until August 2 (apart from Harry Potter and the Cursed Child, which will remain closed until September 6) depending on your preference. The collapsed business behind the Southport Theatre and Convention Centre said it is unable to offer direct refunds to customers for cancelled shows. If you booked directly through Ticketmaster.co.uk, You can do this on Ticketmaster’s new Ticket Exchange – all you need is a Ticketmaster account to get started and we’ll do the rest. If you have booked through Ticketmaster, you will be issued a refund if performances are cancelled. 5. 5.1 The Theatre does not permit Tickets to be refunded after purchase, except where a performance has been cancelled or abandoned when less than half the performance has taken place. which shows and theatres in London are closed here. The following are the rules or "Terms" that govern use of the Theatre Tickets Direct website ("Site"). Please be advised that an exchange may or may not incur an admin fee depending on the venue or production's policy. You can unsubscribe at any time. Just click here for more information! If you are a ticketholder to a performance that was supposed to take place between the 16th of March and the 30th of April, there is no need contact us, as refunds will be issued automatically at a maximum of 14 days after your performance was scheduled to take place. Broadway Ticket Refunds. ). Consumer New Zealand chief executive Jon Duffy said people were unlikely to get refunds from ticketing company Fortress Information Systems Ltd, trading as Ticket Rocket and formerly Ticket Direct, which was placed in receivership on Monday. All sales are final, so there are no refunds or exchanges. and Jersey Boys. From the start of the theatre shutdown, Society of London Theatre has confirmed that in the event of show runs being entirely cancelled, customers will be entitled to full refunds. | During events, the Ticket Office opens two hours prior to showtime. . You won’t usually get any travel or accommodation costs back unless they were part of a package which included the ticket. Please be advised that, The Time Traveller’s Wife The Musical to have UK premiere. Refunds, Alterations and Cancellations . But we hope you won't! Jamie Musical confirms plans to reopen in May! Where monies are refunded, such refunds are limited to the face value of the Tickets purchased. Andrew Lloyd Webber’s latest musical Cinderella, which will run at the Gillian Lynne Theatre, was one of the first to postpone opening until October. I found out that it has been rescheduled for April/May 2021 through Facebook so got in touch with them. Online: Click Get Tickets above to access online ticketing for all shows that are currently on sale through Ticketmaster. As of now, all of London's theatres are among them, and issuing refunds for cancelled shows – but asking for donations from those who can afford it. We value your privacy. Here’s what you need to know about your tickets should you be in need of a refund. Sign up to our mailing list and be the first to hear about new West End shows and exclusive ticket discounts. Full refunds will be given to completely cancelled runs. While you wait for the shows to reopen, here's what you can stream online. Minskoff Theatre has long been the go-to destination in New York City for incredible entertainment. Apollo Theatre (Everybody’s Talking About Jamie), Duchess Theatre (The Play That Goes Wrong), Palace Theatre (Harry Potter and the Cursed Child). How big is the risk to audience members? Additionally, each show listing on this website includes direct ticketing links. Savoy Theatre (9 to 5 the Musical; Sunday in the Park with George, from June), Fortune Theatre (The Woman In Black; Austentatious), Duke of York’s Theatre (Blithe Spirit; The Doctor, from April; The Pillowman, from July), Harold Pinter Theatre (Uncle Vanya; The Watsons, from May), Playhouse Theatre (The Seagull; A Doll’s House, from June), Ambassadors Theatre (Baby Reindeer, from April; The Shark is Broken, from May), Trafalgar Studios (On Blueberry Hill; Shook, from April; Angels of the North, from May). We bought "Love Never Dies" tickets via Get into London Theatre for Jan 1. Create account, LTD confirms as of 23 March that most, if not all, London theatre shows have been suspended up to 30 April 2020 (. We are currently awaiting further information from the Old Vic Theatre regarding the new performance dates for 4000 Miles. The email went on to say that for customers this means the company is unable to offer refunds to people who had bought tickets for cancelled shows at the Southport Theatre and Convention Centre. Musical Bring It On to open at London’s Southbank Centre this Christmas. Welcome to Theatre Tickets Direct. Ephram is a jack of all trades and enjoys attending theatre, classical music concerts and the opera. So book your tickets with us and enjoy the best London Theatre can offer. Ticketholders are encouraged to exchange their tickets to a later date if they will not be able to attend due to a travel ban or other unforeseeable circumstances. Dominika Abel | Director Theatre Tickets Direct. All Broadway show performances through Sunday January 3rd, 2021 have now been cancelled due to the Coronvirus COVID-19 pandemic. Unless you give us your explicit consent we will not email you any marketing messages. No information came from Theatre Tickets Direct. What if I need to either have my tickets refunded or exchanged? Delfont Mackintosh theatres are also offering exchanges and refunds for all shows scheduled up until August 2, and they will contact you to sort this out. The West End coronavirus shutdown and your entitlement to a refund. . Customers should wait to be contacted. Full refunds will be given if shows are cancelled. While lockdown seems to ease for commercial arts venues and shops, it is still not time for theatres to do the same, as there is a lot to figure out in terms of safety and social distancing. Regent Theatre, Stoke-on-Trent. The ticket price had gone up and I was made to pay the difference, which I … EXTREMELY disheartening! Story Updated 07/13/2020. In certain instances an artist, team, or venue may not allow resale for certain rows or seats. Coronavirus Updates Information on Rescheduled and Postponed Shows Frequently Asked Questions UPDATE - 24 February 2021, 15:00. Playhouse Theatre (The Seagull; A Doll’s House. From the start of the theatre shutdown, Society of London Theatre has confirmed that in the event of show runs being entirely cancelled, customers will be entitled to full refunds. Please contact our box office on 0131 529 6000 to make the necessary arrangements and pay the exchange fee. Again, you're requested to wait to be contacted by the theatre in question. Disconnect Tickets will be available from 30 minutes before the performance start time. Team London Theatre Direct By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Due to the ever-evolving situation, we are only handling refunds for March and April at this time. © 1999-2021 "We have worked with TicketPlan for a number of years now and find their cancellation protection indispensable. Martin Lewis on how to get a refund for a season ticket or the theatre after coronavirus MARTIN LEWIS is the Money Saving Expert that uses his … Due to the current pandemic, the Fox Theatre Ticket Office presented by Regions will remain closed for walk-up, sales. Performances of The Ocean at the End of the Lane at the Duke of York's Theatre, from 31 October 2020 to 5 February 2021 have been postponed and ticket holders have been contacted with details of credit vouchers, or refunds. Be first to know about discounts and special offers. Customers should wait to be contacted. A woman wearing a face mask waits for an evening show of "Les Miserables" at Queen's Theatre, Staff from The Prince of Wales Theatre, London, inform patrons, as it shuts its doors, following a statement from Pime Minister Boris Johnson, A notice outside The Apollo Theatre, London, informing patrons, that it has shut its doors, following a statement from Pime Minister Boris Johnson, Staff from The Sondheim Theatre, London, inform patrons, as it shuts its doors, following a statement from Pime Minister Boris Johnson today, Staff from The Lyric Theatre, London, inform patrons, as it shuts its doors, following a statement from Pime Minister Boris Johnson today, Staff from The Lyric Theatre, London, inform patrons, as it shuts its doors, following a statement from Pime Minister Boris Johnson, A notice outside The Prince Edward Theatre, London, informing patrons, that it has shut its doors, following a statement from Pime Minister Boris Johnson, A notice outside The Apollo Theatre, London, informing patrons, that it has shut its doors, following a statement from Pime Minister Boris Johnso, Staff from The Prince Edward Theatre, London, inform patrons, as it shuts its doors, following a statement from Pime Minister Boris Johnson. Personal details from your social account: No other personal data will be requested. Ticketholders are encouraged to exchange their tickets to a later date if they will not be able to attend due to a travel ban or other unforeseeable circumstances. The Seagull and 9 to 5 tickets will be refunded automatically in due time. All purchases are final. It has been three months since the West End officially closed its doors, and we're all praying that the theatre world can find its feet again once the crisis has passed. London Theatre Directis powered by Finale. Once payment has been received for group tickets, we are unable to offer a refund or exchange, as all sales are final. But what about the shows that are postponing or will reopen after the crisis clears? It has just been announced that the best-selling novel and film The Time Traveller’s Wife is being adapted... Read more, Everybody’s Talking About Jamie musical confirms its return to the West End and is set to be one of the first t... Read more, The Tony-nominated musical Bring It On has been announced to be opening at Southbank Centre in London. Balance due 6 weeks prior to your departure. You are signed in . ***Please note that other shows may postpone their performances and they reserve the right to honour your tickets for the postponed performances without the issuance of a refund. The information in this article is valid as of 26 March 2020 and is subject to change without notice. All rights reserved. LTD coronavirus refund policy. We value your privacy. and we're all praying that the theatre world can find its feet again once the crisis has passed. To Kill A Mockingbird, Life of Pi and Leopoldstadt are yet to confirm new dates, so ticket holders for these will be contacted when this has happened. Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets … If you had to pay any booking or card fees, you might not get those back. Based on ... Read more, Get the latest theatre news hot off the press with the London Theatre Direct newsletter. Should you wish to exchange your ticket(s), this will only be permissible from 1 June onwards. Answer 1 of 17: Hi everyone, Looks like we may have to cancel our upcoming trip to London due to the severe weather condition. are offering exchanges and re-sale options to those affected, and contacting guests in order of performance dates, so ask for patience to those waiting and that you do not contact them until you have heard from the team.

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